Delivery Information


How much does delivery cost? 

Weight KG

Cost of delivery

Delivery

*Standard UK Delivery

FREE

Delivery within 1-2 working days

*Standard Europe Delivery 

0-1

FREE

Delivery within 1-2 working days

*Standard Europe Delivery

 1-20

FREE

Delivery within 1-2 working days

**Next Working Day UK Delivery

 

£5.95

Order by 2.30pm for Next Working day delivery

Eire (Republic of Ireland)

All orders

€8.95

Order by 2.30pm for delivery within 4-5 working days

*A small number of products may require an additional postage cost due to the size of the parcel or other special considerations. If any additional fees are applicable then this will be made clear at checkout before you complete your order.

**For the following locations next day delivery may take up to two working days: Aberdeen (AB 30-35, 41-54), Northern Highlands (AB 36-38, 55-56), FK (17-21), HS (1-8), IV (All), KW (0-14), PH (15-32, 34-48), Eire (Republic of Ireland) (EI (ZZ75) (All)), Glasgow (G 83), Guernsey (GY 9), Oban (HS 9, KA 28, PA 20-99, PH 33, 49-99), Isle of Man (IM (All)), Arran (KA 27), Orkney Shetland (KW 15-99, ZE (All)), Northern Ireland (BT1-BT94)  and Cornwall (TR 21-25).

We do not deliver to BFPO addresses.

Orders can only be delivered to the country of the customer’s billing address.

 

 

Is my signature required to accept delivery?

With the exception of some smaller items, most orders will require a signature upon delivery.

 

RETURNS

For further information on our returns policy and your 30-day free guarantee, please visit our Returns page and our Terms & Conditions page.

What do I do if I am unhappy with my purchase?

If for whatever reason you are unhappy with your purchase, we can provide a refund under the terms of our 30-day money back guarantee. However, you must keep all the product packaging, including the instructions and the product must be returned in a saleable condition. Please re-pack your item, along with the dispatch note. This will help us to process your order. And please post it back to us. Please be aware, you will be responsible for paying returned postage costs, unless your item is faulty.

Please contact customer services if you wish to return your items.

Nothing in our 30-day money back guarantee policy or this section affects your statutory rights. For example, you have a right to claim a repair or replacement of goods for up to 6 years from the date of purchase (5 years in Scotland) if your goods were not of satisfactory quality or fit for their purpose on the date of purchase. If you make a claim during the first 6 months, and we reject it, it's up to us to prove the goods were of satisfactory quality or fit for purpose at time of sale. After 6 months, it's up to you to show that the product had a fault or defect when it was sold. If you ordered via telephone or internet you have the right under distance selling regulations to cancel your order and receive a refund for home delivered items under our Buydefinition Guarantee of 30-day money back guarantee.

Please contact customer services if you require a new set of instructions.

What types of products cannot legally be returned?

For legal or hygiene reasons there are a small number of products that can’t be returned. You will not have any right to cancel a purchase for the supply of any of the following goods:

For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

For the supply of cosmetic goods if they are unsealed by you.

 Where do I post items that I want to return?

If you are returning items to us, please email our customer service team 

info@buydefinition.co.uk